IT Support and Helpdesk Services: This includes providing technical support to clients' employees and end-users, troubleshooting IT issues, and resolving software or hardware problems. Helpdesk services can be offered remotely or on-site, depending on the client's needs.

Network Monitoring and Management: Nuebis monitors clients' networks 24/7 to identify and resolve network issues, ensure optimal performance, and proactively address potential security vulnerabilities. We manage network infrastructure, including routers, switches, firewalls, and wireless access points.

Data Backup and Disaster Recovery: Nuebis implements robust backup solutions to regularly and securely back up clients' data, both on-site and off-site. We also develop comprehensive disaster recovery plans to ensure business continuity in the event of data loss or system failure.

Cybersecurity Services: Nuebis will focus on protecting clients' digital assets from cyber threats. This includes implementing security measures such as firewalls, antivirus software, intrusion detection systems, and conducting security assessments and audits. We may also provide employee training on cybersecurity best practices.

Cloud Services: Nuebis assists clients in leveraging cloud technologies for storage, software applications, and infrastructure. We offer services such as cloud migration, management, and optimization, enabling clients to harness the scalability, flexibility, and cost-efficiency of cloud computing.

IT Consulting and Strategic Planning: Nuebis provides expert advice and guidance on IT strategy, infrastructure planning, and technology roadmaps. We help businesses align their IT goals with their overall business objectives and recommend appropriate technology solutions to drive growth and efficiency.

Vendor Management: Nuebis helps clients manage their relationships with technology vendors, ensuring they receive optimal support, negotiating contracts, and coordinating hardware or software procurement.

IT Asset Management: Nuebis tracks and manage clients' IT assets, including hardware, software licenses, and warranties. We provide inventory management, lifecycle planning, and asset optimization services to ensure clients' technology investments are utilized effectively.

Mobile Device Management (MDM): Nuebis helps clients secure and manage mobile devices, such as smartphones and tablets, used within their organization. This includes device configuration, application management, and enforcing security policies.

IT Compliance and Auditing: Nuebis assists clients in ensuring compliance with industry regulations and standards by conducting IT audits, developing policies and procedures, and implementing security controls to protect sensitive data.

Onsite Support:

Definition: Onsite support involves sending IT technicians or engineers to the client's location to provide in-person assistance and resolve IT issues.

Suitability: Onsite support is beneficial when hands-on troubleshooting, physical repairs, or equipment installations are required. It is particularly useful for complex network setups, hardware replacements, or situations that demand immediate attention and cannot be resolved remotely.

Working with Clients: When onsite support is required, MSP teams coordinate with clients to schedule a visit at a convenient time. They work closely with clients to understand the issue, gather necessary information, and bring the appropriate resources or equipment to resolve the problem efficiently.

Remote Support:

Definition: Remote support involves technicians accessing clients' systems or networks remotely using secure connections to diagnose and resolve IT issues without being physically present on-site.

Suitability: Remote support is well-suited for troubleshooting software problems, performing system configurations, providing software updates, or addressing general IT issues. It is convenient when immediate physical access is not necessary and when time or distance constraints make onsite support impractical.

Working with Clients: MSP teams work closely with clients to establish secure remote connections and obtain necessary access permissions. They communicate with clients to understand the problem, guide them through the process, and remotely troubleshoot or resolve the issue. Clients may be asked to provide relevant information, share their screens, or follow specific instructions to facilitate remote support.

Introduction and Welcome

Contract and Agreement

Discovery and Assessment

Data and Access Collection

Onsite Setup

Remote Access and Monitoring

Security and Backup Setup

User Account and Permission Management

Helpdesk and Support

Service Level Agreement (SLA) Review

Ongoing Communication and Review